Towards iGov: Public Service Innovation that Delights Citizens and Businesses

Author: Ecquaria Technologies
Date of Publish: 2007
Registration: Required

In this white paper, a hybrid approach towards developing a common platform for Integrated governments (iGov) is discussed in addressing common challenges faced by governments going the 'e' and integration route. Guided by the 'Centralised Design, Distributed Execution' design philosophy, Ecquaria's iGov Enterprise Architecture which describes the current and/or future structure and behavior of government processes, information systems, personnel and government agencies is used as the foundational blueprint for any IT governing authority.

The paper also discusses the importance of encapsulating iGov domain and best practices into an integrated product that helps government achieve critical mass and the iGov status readily.  

Delighting Customers – Beyond Interconnectivity and Integrated Services

Author: Ecquaria Technologies
Date of Publish: July 2005
Registration: Required

Service-Oriented Architecture (SOA) is generally touted as the next technological innovative for enterprise applications.

However, SOA is not without its limitations. This paper sets out to establish 'Delighting Customers' as a renewed corporate imperative that characterizes the essence of a Service-oriented organization. This also heralds a new way of defining and measuring the Service Quality or 'Service-Orientedness' which hitherto is not effectively addressed by SOA.

Your iGov Journey Made Easy with Ecquaria iGov

Towards iGov - Public Service Innovation that Delights Citizens and Businesses

Date of Publish: 2007
Registration: Required

Public Service Infrastructure (PSi)

Date of Publish: 2007
Registration: Required

Online Business Licensing Service (OBLS)

Date of Publish: 2007
Registration: Required

Empowering a Fully Service-Oriented Organization

Date of Publish: 2005
Registration: Required