Breast Cancer was the most common cancer and a leading cause of cancer deaths among Singapore women. Cervical Cancer was the fourth most common malignancy of Singapore women in 2002.

To combat cancer through early detection and treatment of the disease, the Singapore Health Promotion Board (HPB), a statutory board of the Ministry of Health, launched national screening programs aimed at these 2 common cancers.

Manual processes, workarounds and disparate patient information contribute to time-consuming and costly administration. HPB saw the challenge of automating and streamlining operational procedures, enhancing communications, better data quality and information management and online electronic services as key strategic imperatives.

• Built-in best practices for efficient business processes across HPB
• Web-enabled, self-service functionality for key HPB staff processes.
• HPB staff will be able to generate invitations and reminder letters, perform appointment booking transactions and eligibility screening, share patients’ registration information, obtain registration and attendance statistics, integrate and automate processes in the various Screening Centres, Reading Centres and Assessment Centres
• Web-enabled, self-service functionality for the general public
• The public will be able to submit requests for hardcopies of their screening results, make screening appointments, submit their questions and particulars online and in shorter time
• Improved business infrastructure to achieve better and faster service

HPB reaped economic returns through reduced manual processing, effective targeting of resources to strategic objectives and improved productivity.

HPB processes are more efficient as information is more consistent, accurate, timely and widely accessible. Best practices embedded in the system yield the following benefits:

• Better data integrity
• Reduced transaction processing costs
• Streamlined operational procedures
• Reduced manual intervention
• Better information management through efficient and easy-to-use reporting and tracking system
• Easy accessibility to accurate and reliable customer data and statistics for analysis