Infocomm Development Authority (IDA) of Singapore – PSi
The Singapore Government’s infocomm journey started in the early 1980s with the Civil Service Computerisation Programme which focused on improving public administration through the effective use of infocomm technologies.
- Each ministry/ agency operated with its own ‘silo’ systems and technologies with no integrated workflows within or across agencies.
- At the citizenry level, the citizen is forced to make multiple interactions and transactions with the various ministries or agencies to file his income tax, pay his road tax or apply for an apartment.
Ecquaria teamed up with Singapore Infocomm Development Authority (IDA) to architect and develop PSi which serves as a common infrastructure for deploying robust, customer-centric government e-Services for use by the citizen and the business community.
Delivering One-Stop Services Online – Public Service Infrastructure
The implementation concepts of sharing and re-using common services, reducing costs and the provision of flexibility, scalability and openness etc. are best embodied in PSi which today hosts 1,700 e-Services (as opposed to the initial hundreds of e-Services when PSi was first launched) – with the number still steadily climbing today.
Today, the PSi represents the best practice for e-Government infrastructures.
Singapore Government’s First, Proven SOA Success Story
Ahead of the industry at that time, Ecquaria has led and realized the present-day concept of SOA via PSi (which is later productised into the Ecquaria Service-Oriented Platform™, Ecquaria SOP™), providing the common government platform that enables sharing of common components such as payment gateways, authentication, electronic gateways etc.
The SOA implementation concepts of sharing and re-using common services, reducing costs and the provision of flexibility, scalability and openness etc. are best embodied in PSi which today hosts 1,700 e-Services (as opposed to the initial hundreds of e-Services when PSi was first launched) – with the number still steadily climbing today.
PSi also enables seamless and easy invocation of common data and profiles, inter-agency information sharing while adhering to central design considerations such as multi-tier architecture, high availability, scalability, thin-client support, security, platform-independence and standards-based technology.
Up to today, the Singapore Government ministries or agencies are free to engage any vendor to develop e-Services specific to their needs on PSi. This greatly facilitates flexibility and ease of maintenance as the Government is assured that its central government policy, management and best practices or processes (such as authentication, payment) are centrally adhered to by its ministries and agencies whilst giving the agencies the functional latitude to better serve their respective users.
PSi helps save costs and manpower resources without having the need for agencies to invest heavily in proprietary technologies or silo-based systems. Time to market for e-Services has increased greatly. In the past, it took at least six months to develop a new e-Service. With the PSi, a government agency took only three months to deploy eight e-Services.
As proof of quick deployment, the New Singapore Shares (NSS) eService was launched in 2001 in a record time of 3 weeks instead of 6 months by leveraging on the common infrastructure, PSi.
With a ready Government-wide eServices delivery infrastructure put in place for all government agencies, businesses and public service agencies reap the benefits of increased accessibility, responsiveness and efficiency.
PSi won the Singapore Government the prestigious the Explorer Award at the E-Gov 2002 show in Washington DC, United States.