The advent of Service-Oriented and Integrated Governments (iGov) signals a new paradigm change where governments of tomorrow are able to "FedEx" their operational processes today, offering unparalleled openness, transparency and accountability in the way public services are delivered online.

This is what Ecquaria has envisioned in the new Web 2.0 economy of rising expectations from sophisticated citizens and hopes to achieve for governments. This is achieved by revolutionizing the way e-Government infrastructures and applications are being built today with its innovative iGov thought leadership and iGov Enterprise Architecture solutions.

"The next new levels of integrated governments or iGov implementations should be centred on empowering governments to set new benchmarks in public service delivery," said Dr Foong Wai Keong, President and CEO of Ecquaria. "The emphasis is on enforcing a service mindset right at the start and not as an afterthought where governments are enabled to establish, track and enforce service level commitments amongst its key stakeholders such as the agencies and citizens."

Global competition is heating up with increased recognition by governments that public services have to keep pace with the rapid technological changes and higher customer expectations. "The benchmark is no longer based how many e-Services or the richness of e-Services that governments provide to the public. We believe that the ability to promise and deliver on-time public services in a seamless way to citizens whenever, wherever and every time they interact with the government online is the key differentiator for e-governments," said Dr Foong.

Drawing a parallel between Singapore and Ecquaria in sharing the same smallness in size, Dr Foong added, "We may be small in size but our trusted and highly appreciated 'Made in Singapore' e-Government brand as well as stamp mark of a leading Ecquaria SOP™ e-Government software technology, consultancy and expertise have already made significant impact on many countries and their governments."

Moving forward, Dr Foong said that innovation will continue to be a core component of everything they do. "We are continuously investing in product research and development as well as in our people and partners to introduce new ways of building Service-Oriented iGov solutions. Through consulting, education and sharing our ideas with our employees, partners and governments, we look forward to driving greater service-driven technology adoption and achieving more iGov milestones. After all, 'Innovation that delights' is our motto," he added.