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The face of governments is rapidly changing in the new digital economy as new demands, needs and wants of citizens are being created.
Faced with more choices, citizens are demanding for better and more sophisticated services. To meet these challenges, governments need to be more proactive by setting new service benchmarks and standards as they transform themselves from being a traditionally closed and controlled government to one which is open and service-oriented. Thanks to the power of Infocomm, government-and-customer interactions are constantly being enhanced where public services delivery revolves around a citizen's needs rather than a government's operational constraints, giving citizens and businesses increased convenience, satisfaction as well as time and cost savings.
At Ecquaria, we envision the future of e-Governments to evolve into a fully Service-Oriented and Integrated Government (iGov), which are empowered to establish, track and honour its service level commitments of key public services to its citizens, businesses and stakeholders. Much like "FedEx-ing" the government, iGovs provide the transparency and accountability to stakeholders for efficient public service delivery. In the process, governments are enabled to better streamline their business processes and operations as well as pre-empt and proactively act on lapses in service delivery to their customers.
To illustrate an iGov's emphasis on being service-oriented, let's take an example of a customer's interaction with an iGov. If a committed turnaround time for processing a restaurant license application to a businessman is 5 days, the iGov has to ensure that it has, as matter of forethought, duly set, communicated and fulfilled its implicit individual Service Level Agreements (SLA) with its relevant government agencies in order to make good its SLA to the businessman.
We are excited and dedicated to help realize the vision of iGov for Singapore and governments around the world.
We are the first to introduce the idea of using technology through our flagship product, the Ecquaria Service-Oriented Platform™ (Ecquaria SOP™) to enforce a service mindset amongst government stakeholders. Instead of adopting a human-driven approach to drive service excellence, we have innovated our SOP technology to drive best practices for governments as an immutable forethought in their infrastructure design, development and deployment.
Over the years, Ecquaria is privileged to play a significant role to help shape Singapore's infocomm landscape in creating innovation that delights customers and businesses. Through our close working partnership with Singapore's Infocomm Development Authority (IDA), we have helped in the development and deployment of Singapore Government's key flagship e-Government Action Plans (eGAP) I and II - namely, the Public Service Infrastructure (PSi) and the Online Business Licensing Service (OBLS).
Beyond putting public services online and enabling delivery of cross-agency integrated services, which are essential constituents of both eGAP I and II, Ecquaria is keenly looking forward to help iGovs harness our next generation Service-driven technology to bring service delivery and operations to a higher level of excellence.
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